1. Navigate to the ARRM homepage and select the "Log in" button in the upper right-hand corner. 
   
2. If you have already created an account, enter your login credentials and click "sign in." If you have not already created an account on the website, select the “Create a New Account” link under the Sign In button.
   
3. Before completing the form to create an account, read through the Account Creation Tips.
   
   
4. Enter your account information and hit Save at the bottom of the page.
   
5. Read through the Community Rules & Etiquette and Privacy Guidelines and select the “I Agree” button.
   
   
6. You have created your account that is linked to your organization’s ARRM membership! If you encounter any issues logging in, contact info@arrm.org. 

NOTE: If you are locked out of your account, please do not create a new account. This creates duplicates in ARRM's system. Instead, Please follow the steps below, or reach out to info@arrm.org for assistance.

1. Navigate to ARRM.org and select the Log in button in the upper right-hand corner.
2. Select the "Forgot Password?" link under the "SIGN IN" button.
   
   
3. Enter your username and click the SUBMIT. You will receive a link to reset your password.
   
   
4. If you don’t know your username, select “Forgot username?” link. Enter your Email associated with your organization. Hit SUBMIT button.
   
   
5. Once you receive the email containing the link to reset your password, create a new password at least 7 characters long and hit the SUBMIT button.
   
   
6. If you continue to run into issues resetting your password, please email info@arrm.org.

Coming soon

Coming soon

Coming soon

If you need a copy of a past invoice or receipt, please contact Rachel Dyer.

Community Rules & Etiquette and Privacy Guidelines

Thank you for being part of our community. To ensure the best possible experience for all members, we have established some basic guidelines for participation.

By joining and using this community, you agree that you have read and will follow these rules and guidelines. You also agree to reserve discussions and shared files and content to that best suited to the medium. This is a great medium with which to solicit the advice of your peers, benefit from their experience, and participate in an ongoing conversation. Questions should be directed to our member services department via the Contact Us link on this site.

Please take a moment to acquaint yourself with these important guidelines. If you have questions, contact the member services department. In order to preserve an environment that encourages both civil and fruitful dialogue, we reserve the right to suspend or terminate membership in this community for anyone who violate these rules.

The Rules

• Respect others. Focus on the content of posts and not on the people making them. Please extend the benefit of the doubt to newer guests and members; there’s no such thing as a stupid question.
• Respect the purpose of the community. Use the community to share successes, challenges, constructive feedback, questions, and goals instead of products or services that you provide. If you’ve found a product or service helpful, please share your experience with the group in a respectful way.
• Use caution when discussing products. Information posted on the discussion groups and in the libraries is available for all to see, and comments are subject to libel, slander, and antitrust laws.
• All defamatory, abusive, profane, threatening, offensive, or illegal materials are strictly prohibited. Do not post anything that you would not want the world to see or that you would not want anyone to know came from you.
• Respect intellectual property. Post content that you have personally created or have permission to use and have properly attributed to the content creator.
• When posting items in our collaborative environment, please indicate if the item is not available for reuse. It’s also advisable to contact the owner of any material if you would like to reuse it.
• Post your message or documents only to the most appropriate communities. This helps ensure all messages receive the best response by eliminating "noise."

Discussion Group Etiquette

1. State concisely and clearly the topic of your comments in the subject line. This allows members to respond more appropriately to your posting and makes it easier for members to search the archives by subject.
2. Send messages such as "thanks for the information" or "me, too" to individuals, not to the entire list. Do this by using the "Reply to Sender" link in every message.
3. Do not send administrative messages, such as “remove me from the list,” to the group. Instead, use the web interface to change your settings or to remove yourself from a list. If you are changing email addresses, you do not need to remove yourself from the list and rejoin under your new email address. Simply change your settings.

The Legal Stuff

This site is provided as a service for the members of ARRM.  ARRM is not responsible for the opinions and information posted on this site by others. We disclaim all warranties with regard to information posted on this site, whether posted by ARRM or any third party; this disclaimer includes all implied warranties of merchantability and fitness. In no event shall ARRM be liable for any special, indirect, or consequential damages or any damages whatsoever resulting from loss of use, data, or profits, arising out of or in connection with the use or performance of any information posted on this site.

Do not post any defamatory, abusive, profane, threatening, offensive, or illegal materials.  Do not post any information or other material protected by copyright without the permission of the copyright owner. By posting material, the posting party warrants and represents that he or she owns the copyright with respect to such material or has received permission from the copyright owner. In addition, the posting party grants ARRM and users of this site the nonexclusive right and license to display, copy, publish, distribute, transmit, print, and use such information or other material.

Messages should not be posted if they encourage or facilitate members to arrive at any agreement that either expressly or impliedly leads to price fixing, a boycott of another's business, or other conduct intended to illegally restrict free trade. Messages that encourage or facilitate an agreement about the following subjects are inappropriate: prices, discounts, or terms or conditions of sale; salaries; profits, profit margins, or cost data; market shares, sales territories, or markets; allocation of customers or territories; or selection, rejection, or termination of customers or suppliers.

Messages pertaining to the solicitation of goods and services must follow the Terms of Service - Prohibition on the Solicitation of Goods and Services. 

ARRM does not actively monitor the site for inappropriate postings and does not on its own undertake editorial control of postings. However, in the event that any inappropriate posting is brought to the attention of ARRM we will take all appropriate action.

ARRM reserves the right to terminate access to any user who does not abide by these guidelines.

Here's an overview of the events to look out for here at ARRM!

Forward Annual Conference

ARRM’s largest event of the year, bringing together direct support professionals, organizational leaders, managers, and industry partners for two days of education, networking, and inspiration. This is a high-energy, statewide event offering unmatched visibility. 

Leadership Conference

A retreat-style event designed for executive and senior leaders in the disability services field. With deep-dive sessions, collaborative workshops, and peer learning, this is an ideal setting for building meaningful connections in an intimate, focused environment.

Business & Finance Forum

A targeted event for CFOs, financial leaders, HR professionals, and executive directors. Focused on fiscal strategy, regulatory updates, and workforce topics, this forum offers a prime opportunity to connect with decision-makers in disability services.

Advocacy in Action: Disability Services Day at the Capitol

ARRM’s annual public policy and advocacy event unites providers, DSPs, self-advocates, and families to engage directly with legislators. Sponsoring this event shows your support for grassroots advocacy and helps strengthen disability services across Minnesota.

ARRM Leadership Institute

The ARRM Leadership Institute, ALI, is a new training series for rising stars of Home and Community-Based Service (HCBS) organizations. Developed by HCBS executives, program directors and training managers, this four-part program is designed to build the skills and knowledge necessary to become future leaders of the disability services world.

Q&A with DHS

These monthly calls offer members with the opportunity to interface directly with staff at DHS. Members can submit questions to questions@arrm.org to be answered on the call. Recordings from past calls are also available on the site. 

Diving Deep on DWRS

The Disability Waiver Rate System (DWRS) is one of the most critical resources for providers of home and community based services in Minnesota because it breaks open the “black box” and reveals how service rates are determined. And yet it is often underutilized and perhaps not well understood by providers. This half-day seminar is held periodically throughout the year, and presents key milestones and definitions in the development of the DWRS, discuss the enabling legislation and evolution of the statute, and will walk participants through the nuts and bolts of how the system works.

Important Note: Only those with admin permissions for your organization can register additional staff members for events. If you do not currently have admin access and need it, please contact Hope Hilgenberg. 

Step 1: Log in to the ARRM Member Portal. 

Using user credentials, log in to your ARRM member account. 

Step 2: Navigate to the DESIRED EVENT PAGe.

There are several ways to get to an event's specific page. You can click on "Events" in the top menu and then click on the event you want, or you can scroll to the bottom of the homepage and click on "Training & Events to open the ARRM Events Calendar and click on the desired event. 

Step 3: REGISTERING

After selecting the desired event and navigating to the event page, click "Register" on the event page.

Step 4: Adding Other staff members to the registration

On the event registration page, click "Register Someone Else"

If the staff member has an account with ARRM:

Use the search bar to find the staff person by name. Select their record. Repeat for each additional staff member.

If the staff member DOES NOT have an account with ARRM:

On the registration page, click “Add a New Contact”. 

Enter their information (name, email, job title, etc.). 

Save their contact record. 

Continue with their event registration as you would for other staff members. 

After registering all desired staff, proceed to checkout and place your order. 

An order confirmation will be sent via email. 

Step 1: Choose your event! 

Day at the Capitol 

1,000+ Advocates & Self-Advocates | Spring 
ARRM’s annual public policy and advocacy event unites providers, DSPs, self-advocates, and families to engage directly with legislators. Sponsoring this event shows your support for grassroots advocacy and helps strengthen disability services across Minnesota. 

Forward Annual Conference 

800+ Attendees | Summer 
ARRM’s largest event of the year, bringing together direct support professionals, organizational leaders, managers, and industry partners for two days of education, networking, and inspiration. This is a high-energy, statewide event offering unmatched visibility. 

Business & Finance Forum 

250+ Decision Makers & Leaders | Summer & Winter 
A targeted event for CFOs, financial leaders, HR professionals, and executive directors. Focused on fiscal strategy, regulatory updates, and workforce topics, this forum offers a prime opportunity to connect with decision-makers in disability services. 

Leadership Conference 

250+ Organizational Leaders | Fall 
 A retreat-style event designed for executive and senior leaders in the disability services field. With deep-dive sessions, collaborative workshops, and peer learning, this is an ideal setting for building meaningful connections in an intimate, focused environment. 

Step 2: Review the Sponsorship & Exhibit Packages AND PREPARE YOUR MATERIALS

Review the “2025 Sponsorship Guide” here. Select the sponsorship and/or exhibit package(s) that fit your goals. Obtain your company logo (high-res PNG or EPS preferred). 
 

Step 3: Submit Your Packet 

Email your completed sponsorship packet and logo to Ashley Wear or Hope Hilgenberg: 

Ashley Wear, Director of Member Services — awear@arrm.org 

Hope Hilgenberg, Manager of Member Experience — hhilgenberg@arrm.org 
 

Questions? Reach out to Hope or Ashley — we’re happy to help you find the right fit for your organization!  

Accessing Monthly Q&A Recordings with DHS 

ARRM hosts regular Q&A sessions with the Minnesota Department of Human Services (DHS) to keep providers updated on regulatory changes, policy clarifications, and operational guidance. 

Access via the top navigation bar on arrm.org: Resource Center → Q&A with DHS 

Direct link: Q&A with DHS Past Recordings 

Have questions you want answered at the next Q&A with DHS? Email your questions to: Questions@arrm.org

Accessing Posted Materials

Access via the top navigation bar on arrm.org: Resource Center → Resource Center Library 

Direct Link: Resource Center Library

Visit the Resource Center Library to access posted legislative one-pagers, posted slides, committee agendas, and more. 

ARRM members can take advantage of free two and four-hour online Positive Supports Rule Function-Specific training for each staff member, as required to comply with state statute. This benefit is a $65 and $85 value per person! Visit the Star Services website for more information. 

There are multiple ways to connect with ARRM!

• Follow ARRM on Facebook
• Follow ARRM on Instagram
• Follow ARRM on X/Twitter
• Follow ARRM on LinkedIn
• Follow ARRM on YouTube

Get to know more about each ARRM Staff Member and our Board of Directors on the "About - Our Team" page. 

Sue Schettle  CEO  Email: Sschettle@arrm.org  Phone: 612.464.3670	Sara Grafstrom Senior Director of State and Federal Policy  Email: Sgrafstrom@arrm.org  Phone: 612.464.3671  Contact for: Legislative policy	Ken Bence  Director of Research, Analysis and Policy  Email: Kbence@arrm.org  Phone: 612.464.3672  Contact for: Industry survey, DWRS
Ashley Wear  Senior Director of Member Services  Email: Awear@arrm.org  Phone: 612.464.3676  Contact for: Event sponsorships	Rachel Dyer  Director of Finance  Email: Rdyer@arrm.org  Phone: 612.464.3675  Contact for: Billing	Erin Roop  Senior Executive Assistant  Email: Eroop@arrm.org  Phone: 612.464.3674  Contact for: Website account access
Johnny Tvedt  Policy and Engagement Manager  Email: Jtvedt@arrm.org  Phone: 612.473.2006  Contact for: Grassroots advocacy	Hope Hilgenberg  Manager of Member Experience  Email: Hhilgenberg@arrm.org  Phone: 651.293.9389  Contact for: Membership inquiries and renewals, Event registrations	Megan Petersen  Communications Manager  Email: Mpetersen@arrm.org  Phone: 612.464.3673  Contact for: Media inquiries, website issues
Alaina Gallagher  Senior Project Manager  Email: Agallagher@arrm.org  Phone: 612.464.3677  Contact for: Assistive technology	Hannah Jenkins Project Manager Email: Hjenkins@arrm.org Phone: 612.496.2126 Contact for: ARRM Openings Portal Project